Return Policy

This return policy explains how returns, refunds, and exchanges are handled when shopping with Lunno.

Return Information

Return Policy

This return policy outlines the conditions under which products purchased from the Lunno website may be returned, refunded, or exchanged. Our goal is to provide clear guidance so customers understand their rights and responsibilities when requesting a return.

If you are not fully satisfied with your purchase, you may request a return within the applicable return period. Products must be unused, in their original condition, and returned with all original packaging where possible. Items that show signs of use, damage, or wear may not be eligible for return.

This return process is designed to be clear and straightforward for all customers.

To initiate a return, customers must contact Lunno through the Contact page before sending any items back. Once your request has been reviewed and approved, you will receive instructions on how to proceed with the return process.

Return shipping costs are the responsibility of the customer unless the return is due to a defective item or an error on our part. We recommend using a tracked shipping service when returning products, as Lunno cannot be held responsible for items lost during return transit.

Refunds are processed once the returned item has been received and inspected. Approved refunds will be issued to the original payment method used during checkout. Please note that processing times may vary depending on your payment provider.

Exchanges may be offered depending on product availability. If an exchange is requested, customers should follow the same process as a standard return, and any price differences will be handled accordingly.

Certain items may be non-returnable for hygiene or safety reasons. These exceptions will be clearly stated on the product page where applicable.

If you have questions regarding this return policy or need assistance with a return request, please contact our support team. We are always happy to help and provide further clarification.

We aim to handle every return request fairly and efficiently.